Featured Embedded Services

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What can you do for my business?

 

Can the type of service be customized?

 

Can I modify the SLA’s to fit my growing needs?

 

With incomparable response times and technical expertise, your customer support agreements deliver:

 

• Expert-Match will ensure that the dispatched Field Engineers and Technicians are experienced on your systems

• Spares-On-Demand will ensure that our engineers arrive at your site with working parts in hand.

• Solve-First is our guarantee that your problem will be expertly resolved regardless of what the terms are in your Wise contract.

• Plan-Plus is targeted to meet or exceed engineering resource and spares requirements stated in the customers SLA’s.

• Merge-Bus combines all your multi-vendor services, including incident tracking and management, and provides you with visibility to the status of all your assets and their performance.

These features will be incorporated into any of our listed Service Levels to provide a custom package that match your specific needs.  With these customizable features, we can ensure you receive a cost effective and “needed only” service to keep your company moving.