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Maintenance Management

Do you have more than one maintenance provider managing your IT equipment?

 

Would you like to have a single number to call for all of your maintenance?

 

Would you like to view and manage these capabilities from one source?

 

If you have answered yes to any of the questions above, Wise can help.  Wise has developed a system that sets the new standard for simplified, cost effective, third party maintenance for most IT products.

These problems and others have been addressed by Wise maintenance management service for asset control and monitoring. We address data center management issues like:

 

  • Combining multiple service level agreements (SLA’s) across numerous manufacturers into an efficient, integrated reporting tool.
  • We keep your old and aging hardware going with ongoing scheduled preventive maintenance.
  • We provide a single toll free number, 800-620-8623, to call for all your IT support needs, regardless of the provider delivering the maintenance.
  • All of your asset reporting and tracking requirements are combined into a single reporting tool.
  • We conduct a quarterly site audit to take important information regarding your assets, their location, and overall health status of your equipment.

Wise is proud to proclaim the assurance that you will never be deprived of coverage, even if the service or product was not included in the contract.  This will ensure that your business will go on as usual without any interruptions.  In such situations, we will implement our Solve-First feature.  We will respond to your request immediately and make sure we get you back online to the best of our abilities.  At successful completion, our Account manager will then work with you regarding time and material charges, and roll the asset into the existing service agreement with Wise Solution.  So rest assured, you will never be denied service.