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Operating System Support

Everyone faces a crisis at some time or another. Our readily available expertise is our commitment to our OpenVMS, Tru64 UNIX, HP-UX, MPE/iX, AIX, Oracle Solaris, Linux (Red Hat, SUSE and Ubuntu) and Microsoft clients.

We are available 24 x 7 to help resolve issues related to the oldest versions up through the latest versions of all major operating systems. Our technical consultants have an average of 26+ years' worth of real-world experience, which benefit our clients because they can resolve their issues on the first call with the least amount of down time.

Our Telephone Support can be customized for each and every system within your infrastructure, regardless of the operating system. There may be systems that only require Monday through Friday, 9×5 Business Hours with 4 hour response time, while other systems are Mission Critical and require 24×7 coverage with 1 or 2 hour response times. We will review your environment to associate the proper support coverage and assist with containing the overall support costs.

Direct Connection to Remediation Services

  • Unlimited Telephone Support UTSsm – When things go wrong fastest way to recover
  • Remote System Management RSMsm -Proactively recognize problems to avoid system failures
  • Online System Manager OSMtm – Proactively Call Home to alert management of system failures
  • Consulting & Staff Augmentation – Undertake IT Projects & "Direct Connect to Experts" to assist/take corrective actions
  • Operating Systems Supported include:

 
  • OpenVMS
  • Tru64 UNIX
  • HP-UX
  • MPE/iX
  • AIX
  • Linux (Red Hat, SUSE and Ubuntu)
  • Microsoft Windows
  • Oracle Solaris
  • VMware

Consulting Services

We have specialized in technical consulting services, earning international recognition for the expertise of our consultants. The key to our quality in consulting lies in our experts.

We are successful in providing high level consulting and support services for our clients whose system populations range in size from a single system to environments consisting of more than 3,000 systems.

Consulting Services for All Major Operating Systems

Our consulting services are custom tailored to your needs and environment. Some of the services we offer for all of our supported operating systems include:

  • Remote System Management
  • Complete System Audits (On-Site or Remotely)
  • Operations Analysis and Management Review
  • System Performance Tuning and Capacity Planning
  • Multi-Platform Integration

 

Our customers and partners have come to expect high quality service for all their needs. The Wise team designs professional and customized solutions to answer real-world business and technical needs.

  • HP Authorized Independent Training Partner for OpenVMS and Tru64 UNIX
  • Published authors of training materials
  • Technical Consultants with 26+ years of real-world experience
  • 99.9% retention of clients and partners
  • Fortune 100 clients
  • Mission critical expertise in all markets and industries
  • Unsurpassed quality and scope of our specialized services and ability to respond
  • On-time, on-budget, flexible solutions
  • Supports all versions of major operating systems

Our customers come from all types of industries and markets across the globe. Here is a sample listing of industries that we support:

  • Agricultural, Forestry and Fishing
  • Construction and Engineering
  • Consumer Packaged Goods
  • Education
  • Entertainment and Hospitality
  • Financial, Insurance, Property Management and Real Estate
  • Fire and Police
  • Healthcare and Pharmaceuticals
  • Manufacturing and Mining
  • Military
  • Professional Services and Legal
  • Public Administration (Government Agencies)
  • Publishing and Marketing
  • Research and Scientific
  • Retail Trade
  • Transportation, Communications and Utilities

Operating Expense Reduction Services

  • Audit
  • Tune
  • Manage
  • Migration & Upgrade Services
  • Patch Management
  • System Design
  • Database & File System Management
  • Scripting – Best Practice Operations Procedures
  • Cluster Management
  • Partitioning
  • Disaster Prevention & Recovery
  • Help Desk Management
  • Asset Management
  • System Remediation – Stabilize Systems
  • Crash Dump Analysis
  • Problem Identification – Isolate Hardware and/or Software Root Cause(s)
  • Web Development – Planning, Design, Implementation & Search Engine Optimization
  • Application Porting & Migration
  • Programming Language Conversions
  • Device Driver Design

System & Network Security Risk Mitigation Services

  • Password Policy
  • Identity Management – Audit, Planning, Design, Implementation & Vulnerability Assessment
  • Network, Server & Desktop Security
  • E-mail Security, Compliance & Managed Services